Delivery and Order processing
We are shipping ninjas! Once your order is entered, Wise Owl Paint™ works super hard to have your order packed to ship within three business days! Sometimes Holidays, Promotions, New Product Releases, or Winter Storms can cause unforeseen delays. We are super impatient and hate delays too! Please know that we are trying our best to get your order out as soon as possible.
Keep your eye on your email! We will send you an order confirmation when the order is placed, then we also send a shipping confirmation email with tracking as soon as your order ships. Please check and double-check that your email is correct when you place your order. When it’s extremely cold outside it becomes extra important to track your package closely so your products don’t freeze sitting outside on your porch! Watch your spam folder as well; unfortunately, the confirmation emails sometimes land there.
Please watch your tracking closely and inspect your order when it arrives. Claims for damaged or missing items must be reported to firstname.lastname@example.org within 5 business days. All sales are final.